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Job Information

BD (Becton, Dickinson and Company) Sales Operations Coordinator in San Diego, California

Job Description Summary

Job Description

What Commercial Operations contributes to BD

The mission of the CoE is to enable commercial strategy and drive profitable sales growth by shifting our mindset to being more “front office”, by exceeding customer needs and improving customer experience in the areas of contracting, sales operations, business analytics and program management/operational excellence.

This will be accomplished by standardizing, automating and integrating (CoE approach) as one company, driving data integrity and remaining agile to the evolving needs of customers and BD’s Go-to-Market corporate and BU strategies.

The Center of Excellence (CoE) team will embrace industry leading capabilities, develop our talent and know- how, hold ourselves accountable to strong performance and operate by the highest values and culture of the company.

Accountabilities in this role

Reporting to the Sr Manager, Operations Support, this position will be part of the US Region’s Operations Support Team with primary focus on on/offboarding and vendor credentialing support, in conjunction of various integration and harmonization activities. The goal of this position is to increase field rep productivity, maximize new hire experience, promote compliance & best practices, while also ensuring operational efficiencies. The areas of responsibilities include but not limited to policy comparison and benchmarking, analysis, program harmonization communication, training, on/offboarding support, vendor credentialing support, IT system access/T&E provisioning monitoring, as well as coordination and support of the US Region New Hire Orientation program. This role will play an integral part in executing the harmonization and integration of the BD onboarding and vendor credentialing strategies, operations, compliance, reporting, training, etc for the sales and field service organization. This individual will partner closely with our key stakeholders, including Sales Excellence and Enablement team, Sales Ops team, cross-functional Business Partners, HR, IT, T&E, and other 3rd party suppliers. He / she will also be part of the core team to ensure we are meeting our timeline, target, and policies / procedures are being followed by associates across the region.

This position is a challenging and highly visible role, works with all levels of associates and management. We are looking for someone who has the creativity to solve problems, be a quick learner, thrive independently to meet all the deadlines in a fast-paced stressful environment, and be a people-person, very organized and with exceptional communication skills. We're looking for an energetic, engaged and customer-focused professional with strong computer & organizational skills, as well as superb time management and prioritization abilities. Logical thinking and the ability to flex the style and pace is a must for this role.

The best candidate for this position is a self-starting, organized, well-articulated, personable, multi-tasker that can thrive in a high-stress environment and prioritize their tasks to be successful in their role. He/she is comfortable with having critical and sometimes difficult conversation with management / employees to ensure program goals are met, and policies are followed. This person must possess the ability and desire to identify opportunities for standardization, process improvements, evaluate relevant options and execute appropriate solutions. He/she will operate with minimal direction, a great sense of urgency, and strong accountability for his/her results, yet a great team player with appreciation of “Winning As A Team” mindset. He/she will need to be able to demonstrate assertiveness when facing push back and challenges, in an effort to maintain the core integrity of our program and processes.

Essential Responsibilities:

On/off-boarding

  • Coordination of integration activities for US sales team on/off-boarding program. Assist with all aspects of the on-boarding process and act as the initial point of contact for new employees.

  • Proactively manage the new hire lists to hit target dates and ensure deliverables arrive on schedule.

  • Provide day-to-day support of our on/offboarding process for Sales/Service new sales hires, transfers, and terminations across various BU’s across all legacy organizations. Tasks include but not limited to working with HR, hiring manager and candidates to collect key personnel data, updating databases, submitting IT tickets, ordering mobile devices, facilitate the provisioning of AD Security Groups, distribution groups, Qlikview, Salesforce, SAP, sample account, assign role based training in LMS, facilitate CONCUR account application, verify SAP org structure, provisioning various business system access, communicating and facilitating key on-boarding information with new hires or transfers, coordinating company asset retrieval upon termination, etc.

  • Responsible for distributing on/off/cross-boarding information to all key stakeholders and people leaders.

  • Manage workflow and cases through Salesforce case management. Maintain case resolution SLA’s.

  • Serve as primary contact for all on/off/cross-boarding activities and inquiries.

  • Work with Sales Training / Sales Excellence / IT / HR to resolve new hire data and system access issues and take appropriate steps to escalate as necessary to bring to resolution.

  • Coordinate activities and communication around US Region Sales New Hire Orientation program.

  • Create, update and maintain SOP’s / DTP’s per current procedures and requirements.

  • Support training for managers and new hires in areas of responsibilities.

Vendor Credentialing

  • Responsible for administering, promoting and supporting vendor credentialing best practices and processes for our field-based associates, which include solid understanding, interpretation and enforcement of vendor credentialing process.

  • Handle day-to-day inquiries and requests related to vendor credentialing, including but not limited to account creation, registrations, membership renewals and deactivation, document updates, resolution of account discrepancies and access issues with credentialing agencies and hospital customers.

  • Assist in supplier vetting/registration process within scope of vendor credentialing, to allow the company to be approved as a supplier with the customer.

  • Maintain and organize credentialing files and databases needed for credentialing process.

  • Maintenance, review & approval of exceptions to vendor credential Terms/Conditions, and communication of escalations to Contracts/Legal as required based on set guidelines.

  • Serve as liaison between the Operations Support, field staff, Customer Quality, Legal / Contracts to provide input on terms and conditions that are applicable to our credentialing program.

  • Assist Contracts/Legal in facilitating exceptions to standard terms and conditions as needed within specified approved parameters.

  • Maintain and update process documentation and training materials.

  • Create, update and maintain SOP’s / DTP’s per current procedures and requirements.

  • Support training for associates in areas of responsibilities.

Qualifications

  • High school diploma required;Associate Degree or bachelor’s degree preferred.

  • 3 – 5 years of proven corporate program administration/support experience required.

  • On-boarding and / or vendor credentialing support experience in a large corporation preferred.

  • Experience in a fast-paced, matrix driven environment in a large sized corporation where status quo is always challenged.

  • Demonstrate ability to perform well in a multi-task environment.

  • Strong organizational and analytical skills required.

  • Ability to handle high-volume transaction environment with great attention to details.

  • At BD we spend all day every day immersed in the world of technology so applicants must have a love of tech and innovation.

  • Superior interpersonal and written/oral communication skills with the ability to relate well and work with others to effectively coordinate activities and accomplish goals.

  • Demonstrate advance skills with computer software (Microsoft Word, Excel, PowerPoint, Outlook, Internet, and other proprietary software) required.

  • Ability to work independently and with others to support strong team development.

  • Results oriented to ensure accurate delivery of duties in timely manner.

  • Demonstrate ability to effective problem-solving while exhibiting sound judgment and successful stress/risk tolerance.

  • Willingness and ability to take on additional projects and responsibilities, and to work overtime as requested.

  • Ability to handle confidential material and information in an ethical and professional manner.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Primary Work LocationUSA CA - San Diego Bldg A&B

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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